Tag: customerjourney

Handling customer complaints on social media

TOP TIPS FOR HANDLING CUSTOMER COMPLAINTS ON YOUR SOCIAL MEDIA PAGES Do you ever get that sinking feeling when you open your facebook page and your notifications say “John Smith does not like your pub” or “Mary Jones gave your restaurant one star”.  Oh no! What to do? Customer complaints and negative comments can be […]

How to build relationships to get repeat business

If you don’t want customers to complain, build up relationships with them first. I show you how to do that in this blog.