Latest videos & articles
How to reduce the impact of customer complaints on your business using social media
If you don’t want customers to complain, build up relationships with them first. I show you how to do that in this blog.
Why You Should Hug Your Customers
Really? Is that a thing? I hear you ask. If you think that hugging your customers sounds a bit over friendly, read on dear reader, read on. When I say ‘hug your customers’, do I mean just that or do I mean something more along the lines of: ‘Give your customers something out of the […]
Volunteering at a Social Media Conference: The True Story
I travelled from London to California in March 2019 to be a volunteer at one of (if not the) largest social media conferences in the world. If you’ve never been to, or volunteered at, a conference, this article may help you make the decision whether or not it is something you want to do. I […]
What Is Influencer Marketing & How Can It Help My Brand (especially if I don’t have a budget)?
In this article, I try to de-bunk the myths that surround Influencer Marketing. I aim to show you that Influencers aren’t all bad (really!), and that Influencer Marketing may be a great tool to implement into your Social Media strategy.
How to Network at a conference (and other awesome tips for excelling as a delegate)
Going to a conference can (and should) be a big deal. As well as the learning, there are the connections you will make.
9 Tips To Creating Professional Profile Pictures For Your Social Media Channels
Follow these 9 tips to create profile photos which will make you stand out from the crowd.
My Take Aways from MarketEd.Live 2018
There was so much learning from so many amazing speakers that I felt compelled to share my learning with you all. There are some real gems here so take a look.
How You Can Use Instagram Collections For Your Brand
Do you waste time trawling through other feeds on Instagram looking for an image you’ve previously liked, or have problems remembering someone’s handle and can’t find them? Using Instagram collections as a filing system will save you tons of time – read on and find out how you can use them.